Always use an appropriate underlay:
If your carpet is lying on a hard floor such as flagstones, floorboards or something similar, a good quality rubber and felt underlay should be used. This will protect your carpet from any uneven or rough edges on the floor and also stop the carpet from slipping. For rugs sitting on a fitted carpet a felt underlay can prevent them from rucking- up or moving.

Rotate your rugs regularly:
It is always advisable to rotate your rug or carpet regularly, especially if one area suffers more wear than another.

Never use upright vacuum cleaners:
The rotating brushes of an upright vacuum cleaner are often too aggressive for handmade oriental carpets. They also have a nasty habit of eating the fringes. It is preferable to use the hose attachment to suck the dirt and grit out of the carpet. Always work from fringe to fringe and not across the rug as this can twist the pile. For extra grit removal take the rug outside and beat from the back. This is not advisable if the rug is very delicate.

Have your carpet cleaned regularly:
We recommend that carpets and rugs are professionally cleaned about every three to four years, depending on how much wear they are getting. This removes any ingrained grit, which can cut into the pile when the carpet is walked on.

Seek help at the first sign of damage:
It is advisable, and in the long run cost affective; to have your carpet professionally repaired at the first sign of damage. It is the tension in the foundation threads that holds the rug together. If these are broken the carpet can unravel at an alarming rate.

Never use glue or sticky tape on your carpet:
Unfortunately glue is sometimes used on the back of carpets to prevent damage from spreading. Do not do this. The glue will soak into the carpet and, when it is dry, will set hard and rot the foundations of the carpet. It is often impossible to repair the damage once this has happened.

Spillages:
Blot spillage's to remove the worst, without rubbing it further into the carpet. Only use white or non-dyed kitchen towels or cloths.
Call us on 01787 882214 for advice at this stage.

Insect prevention:
Vigilance is the key. Check for evidence of insects in dark, warm, little disturbed areas such as under furniture or in stored rugs. For more information and a fact sheet please contact us.